How XTech Supports you Everywhere

How XTech Supports you Everywhere

The world in which we live today enables global commerce. Systems are connected worldwide, which allows you to use your laptop wherever you set foot in the world. The cloud has changed the business environment for the better, allowing greater workplace productivity. With the cloud, business employees are also allowed more freedom to work where needed

As XTech has expanded over the years, we have kept the global economy in mind. Although we have our main office in Bogoso, our team has the capability to support your technology regardless of the location..

See the flow of our support tickets:

1. A client opens a ticket (either via phone, email, or the client portal)
2. A technician in our Newark, Bogoso Office begins working
3. At this point, the issue is either resolved, or escalated
4. A senior technician at the Bogoso office begins work
5. If necessary, an on-site tech is dispatched from the appropriate satellite office
6. Ticket is closed, all follow-up handled by the main office

As you can see from our above ticket flow, the majority of our tasks are handled in our main office. While on-site intervention is sometimes necessary, tickets are better handled at our main office.